Claims policy

Last updated on April 8th, 2024

  1. The Buyer and Seller agree to accept the mutually accepted weigh bridge slips to count towards total weight calculation of the material in question.

  2. Buyer and Seller agree that material is as per photos with no specific guarantee of recovery.

  3. In case of any claims, it must be raised within 2 days of cargo arrival and formal claim with evidence from mutually agreed 3rd party Independent Claims Settling Agent (such as Arthur H. Knight or SGS) only within 7 days of cargo arrival.

  4. Seller’s representative may be present at time of independent inspection if they choose to do so.

  5. Any claims received after that will not be entertained.

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